At MarketerMolly, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not satisfied with your purchase, we offer a straightforward return and exchange policy. Here are the details:

1. Eligibility for Returns and Exchanges

  • Time Frame: Products must be returned or exchanged within 30 days of the delivery date.
  • Condition: Items must be in their original condition, unused, unwashed, with all tags attached, and in the original packaging.

2. How to Initiate a Return or Exchange

  • Contact Us: Begin the process by contacting our customer service team at contact@marketermolly.com or call us at [Phone Number]. Please provide your order number, the item(s) you wish to return or exchange, and the reason for the return.
  • Return Authorization: You will receive a Return Merchandise Authorization (RMA) number. This number must be clearly displayed on the return package.
  • Packaging: Securely pack the item(s), including all original packaging materials, manuals, and accessories.
  • Shipping: You are responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item sent, defective product). Please use a trackable shipping service or purchase shipping insurance, as we cannot guarantee that we will receive your returned item.

3. Refunds

  • Processing Time: Once we receive your item, we will inspect it and notify you that we have received your returned item. If your return is approved, we will initiate a refund to your original method of payment within 10 business days.
  • Deductions: Original shipping costs are non-refundable. If the return is not due to our error, the cost of return shipping will also be deducted from your refund.

4. Exchanges

  • If you need an exchange for the same item in a different size or color, or for a different item of equal or lesser value, follow the return process above. When we process your return, we will ship the new item to you at no additional shipping cost for the exchange.
  • Availability: Exchanges are subject to availability. If the desired item is not available, you will be refunded.

5. Exceptions

  • Custom or Made-to-Order Items: Custom or made-to-order furniture items are not eligible for return or exchange unless they arrive damaged or defective.
  • Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, including covering the shipping costs for returning the damaged/defective item.

6. Warranty

  • Some products may come with a manufacturer’s warranty. Details will be included with your purchase or can be requested via customer service.

7. Contact Information